Customer Services
C2BG (the Council’s Contact Centre) will close at 5pm on Friday, 24 May 2024 and will re-open at 8am on Tuesday 28 May 2024. The Emergency out-of-hours service can be contacted on the usual number of 01495 311556 during this period. The Piper Alarm service will also continue to operate. Enquiries regarding Piper lifeline alarms out of office hours should be directed to 0300 0035367.
Social Services Duty Team
The Duty Team Office will be closed from 5pm on Friday, 24 May 2024 and will re-open at 9am on Tuesday 28 May 2024. During the Easter period please contact the Emergency Duty Team for Social Services on 0800 328 44 32.
Payments & Benefits
If you wish to make a payment a 24-hour automated payment line is available on 0845 604 2635 or payments can be made via our website here.
Waste & Recycling
Waste and recycling services, including nappy/hygiene collections and green waste will continue as normal. Please place your waste and recycling out for collection by 7am of the day of collection. Please make sure to break down any large cardboard items prior to collection. Household Waste and Recycling Centres will be open as normal.
Registration Service
The Registration Service will be unavailable on Monday 27 May 2024. The service will resume on Tuesday 28 May 2024 by appointment only.
Community Hubs
Community Hubs based in town centre libraries will be closed on Monday, 27 May 2024. They re-open as normal on Tuesday, 28 May. Community Hubs.